customer Service- Omnichannel (Complaint Management & Backend Operations)

Company: Shoppersstop
Experience: 5 to 8
location: India, Mumbai
Ref: 29494913
Summary: Job Description :

* Responsible for Complaint Management & Backend operations for CS Omni Channel

* Accountable for Customer Complaint SLAs and Service Quality – e.g. first response TAT, resolution TAT, Reopen Resolution %,….