What is the Senior Portfolio Admin Analyst S – FTS-New Business Services group is responsible for
- Client Reporting team within FTS Institutional Service group is responsible for providing periodic reporting’s to Internal and External clients viz. Institutional, High Net Worth and all other separate accounts managed by Franklin Templeton Investments.
- Being one of the critical elements of Client Facing reporting, team is highly responsible for ensuring accurate and timely production of client service reporting and a wide range of other front office support functions such as New account Client onboarding and Institutional Client Servicing including Scheduled & On-demand (Adhoc) Client Reporting and Scheduled Batch Reporting. Fail to perform accurate and timely reporting may lead to adversely impact FT’s reputation with Investors (Clients), Custodian and Fund Administrators etc.
- To cater Global client’s servicing needs, teams produces highly sensitive and time-based reports which includes Historical performance, Attribution reporting that includes distribution of Month-End Performance, Extreme Statement (includes Transactions and Holdings Details of Previous Month), Turnover Reports, Customized Reconciliation Statement (Franklin Vs. Client Data / Franklin Vs. Fund Admin / Franklin Vs. Custodian), Broker Statements to Clients, Cash Sweep Reports / Cash Balances, Customized Transactions and Holdings Report, AUM Data Reporting, MIFID II Reporting to Client, Advisory Board Reporting’s, Client meeting books etc.
- Furthermore, Internal reporting includes periodic client specific reporting to various functions viz. Global Billing team, Investment compliance, GTS, GFAR, Portfolio Managers, Portfolio Administrators, Sales teams, and Regional Client services teams etc.
What are the ongoing responsibilities of the Senior Portfolio Admin Analyst
- This role will have responsibility for the delivery of periodic reporting with ensuring timely and accurate completion of day-to-day expectations relating to account servicing and reporting. Individual will work closely with other Supervisor/ Regional Client Service teams/ GCSS hubs to determine priorities. Perform reporting and quality checks related functions via automated platforms or by creating presentation materials manually for non-standard requests. Research and analyze methods to streamline and increase workflow efficiencies and communications with other business partners. Frequently interact with global Business Units for providing team with data, commentary, legal and compliance advice etc. to ensure Client Reporting team can support front office requirements and requests in a timely manner.
Job Level Description:
- Ensure timely and accurate completion of Client Reporting tasks.
- Escalate issues to supervisor in a timely manner.
- Training/Cross Training new/existing team individuals
- Requires in-depth conceptual and practical knowledge in own discipline and basic knowledge of related disciplines.
- Able to address client queries independently and solves a wide range of complex reporting challenges
- Maintain communication with report recipients on production issues and on-going support/enhancement
- Build and maintain professional working relationship with Regionals PA -CS/GCSS hubs and business partners globally.
- Produce materials leveraging the available reporting tools: Business Objects, GRIP, ACR, PPT, PDF, etc.
- Scheduled & On-demand Client Reporting and Data Delivery queries as per requests from internal business partners and external client’s services team.
- Production and delivery of scheduled weekly, monthly, quarterly, semi-annual, and annual Client Reporting
- Production of quarterly real estate reports
- Delivery of regulatory reporting e.g., EMIR, MIFID II, Italian accounts etc.
- Production of On-Demand Client Meeting Books for Institutional separate account and fund clients
- Critically analyze data pieces received from providers/reporting tools and investigate any potential errors that might impact client reporting
- Responding to audit requests as directed by senior members and supervisors
Key Responsibilities:
- Layer of performing the quality assurance for client reporting, ensuring data reports are in line to historical trend and as per Client Service agreements.
- Individual will be responsible to perform trend analysis and put additional control checks for sensitive/key client for highest standard of client experience
- Works across regional Supervisor/managers to create highly efficient operational processes that avoid control and quality deficiencies and reputational losses.
- Develops, analyzes, and reports on metric processes/systems consistent with the management.
- Maintain excellent business knowledge and be mindful of customer needs, as well as systems capabilities and constraints
- Production of On-Demand Client Meeting Books for separate account and Fund clients
- Keep up to date internal policies & procedures
- Keep up to date all logs and metrics
- Keep the SharePoint task list in sync with GRIP entries and periodic requests received from various Business Units
- Cross train and knowledge sharing to other team members tasks for business continuity purposes
Impact of service:
- Accurate and timely reporting is paramount for ensuring highest client service levels are maintained, any misleading information may expose to Reputational and Financial Risk to firm or client
- Understand the complex and customize reporting needs which could be essential for internal or external assessment and broader distributions
- Incorrect reporting leads to redemption of client and may adversely impact to potential inflows due to below level quality reporting.
What ideal qualifications, skills & experience would help someone to be successful
Projects/initiatives:
- Actively participate in initiatives, projects or process improvements as assigned.
- Ability to develop relationships with multiple stakeholders not limited to Institution Service Department
- Develop new and modify existing macro code, using VBA with .NET extensions, Microsoft Access, Microsoft Excel, and SharePoint.
- Assist in testing of new systems/functions, propose enhancements and modifications
- Drive efficiencies through the utilization of innovation and automation.
- Results-oriented ability to successfully manage multiple tasks, take initiative to improve own/other performance, and ability to work during crisis situations.
- Ability to develop relationships with multiple stakeholders
- Good analytical and problem-solving skills along with understands escalation management.
- Should challenge the status quo and provide innovate ideas.
Skills:
- Working knowledge of Microsoft products such as Outlook, Word, PowerPoint, Excel, Access, Visio etc.
- In-depth technical knowledge of Microsoft Access, Excel, Visual Basic will be preferred.
- Good knowledge of application development using SharePoint will be added advantage.
- Exposure of Self Service/Business intelligence tools will be an added advantage – like Altreyx, Tableau, Xceptor, RPA, MS Powe BI etc.
Education (or equivalent experience):
- Bachelor’s Degree or equivalent experience (Required).
- Master’s degree or MBA (Preferable)
- CFA/FRM will be added advantage
Experience:
- 2-5 years experience in the financial services industry
- At least 2 years of Experience in Current Role
- Consistent and Strong performers
Licenses and Certifications:
- Certification in tools like Alteryx, Xceptor and RPA will be useful in this role.
NOTE: The above statements are intended to describe the general nature and level of work being performed by incumbents.They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.
What makes Franklin Templeton Investments unique
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of -the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:
- Professional development growth opportunities through in-house classes and over 150 Web-based training courses
- An educational assistance program to financially help employees seeking continuing education
- Medical, Life, and Personal Accident Insurance benefit for employees. Medical insurance also covers employee’s dependents (spouses, children and dependent parents)
- Life Insurance for protection of employees families
- Personal accident insurance for protection of employees and their families
- Personal loan assistance
- Employee Stock Investment Plan (ESIP)
- Onsite fitness center, recreation center, and cafeteria
- Cricket grounds and gymnasium
- Library
- Health Center with doctor availability
- Tuition Assistance Program
- HDFC ATM on the campus
Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at to learn more about our company and our career opportunities.
What ideal qualifications, skills & experience would help someone to be successful
Projects/initiatives:
- Actively participate in initiatives, projects or process improvements as assigned.
- Ability to develop relationships with multiple stakeholders not limited to Institution Service Department
- Develop new and modify existing macro code, using VBA with .NET extensions, Microsoft Access, Microsoft Excel, and SharePoint.
- Assist in testing of new systems/functions, propose enhancements and modifications
- Drive efficiencies through the utilization of innovation and automation.
- Results-oriented ability to successfully manage multiple tasks, take initiative to improve own/other performance, and ability to work during crisis situations.
- Ability to develop relationships with multiple stakeholders
- Good analytical and problem-solving skills along with understands escalation management.
- Should challenge the status quo and provide innovate ideas.
Skills:
- Working knowledge of Microsoft products such as Outlook, Word, PowerPoint, Excel, Access, Visio etc.
- In-depth technical knowledge of Microsoft Access, Excel, Visual Basic will be preferred.
- Good knowledge of application development using SharePoint will be added advantage.
- Exposure of Self Service/Business intelligence tools will be an added advantage – like Altreyx, Tableau, Xceptor, RPA, MS Powe BI etc.
Education (or equivalent experience):
- Bachelor’s Degree or equivalent experience (Required).
- Master’s degree or MBA (Preferable)
- CFA/FRM will be added advantage
Experience:
- 2-5 years experience in the financial services industry
- At least 2 years of Experience in Current Role
- Consistent and Strong performers
Licenses and Certifications:
- Certification in tools like Alteryx, Xceptor and RPA will be useful in this role.
NOTE: The above statements are intended to describe the general nature and level of work being performed by incumbents.They are not intended to be an exhaustive list of all responsibilities, duties and skills required by all incumbents. Incumbents may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to add to or change the duties of the position at any time.
What makes Franklin Templeton Investments unique
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of -the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:
- Professional development growth opportunities through in-house classes and over 150 Web-based training courses
- An educational assistance program to financially help employees seeking continuing education
- Medical, Life, and Personal Accident Insurance benefit for employees. Medical insurance also covers employee’s dependents (spouses, children and dependent parents)
- Life Insurance for protection of employees families
- Personal accident insurance for protection of employees and their families
- Personal loan assistance
- Employee Stock Investment Plan (ESIP)
- Onsite fitness center, recreation center, and cafeteria
- Cricket grounds and gymnasium
- Library
- Health Center with doctor availability
- Tuition Assistance Program
- HDFC ATM on the campus
Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at to learn more about our company and our career opportunities.
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