The core objective of this role is to oversee day-to-day production, enhance collection processes using technology and ensure key metrics such as quality, timeliness and completeness are met. The Team Leader is also is responsible for talent development, performance management, collaborating with global peers on common goals and best practice sharing.
WHAT DO YOU NEED TO BRING
. Team Management- planning goals, workload and organizing the work for team members (running regular 1:1s, team meetings), managing talent and underperformance, cooperation with HR if required
. Customer service- responsibility for delivering on Service targets, acting as a point of escalation for internal and external queries
. Quality Assurance- responsibility for delivering on Quality and Timeliness metrics of the team, month-on-month reporting, cooperation with Quality & Service team on identifying RCAs, implementation of improvement plans
. Team development- identification of opportunities for process improvement, enhancing scope of coverage to meet business requirements while taking care of individual development of team members, talent management
. Stakeholders management- representing the team in broader Corporate Disclosures community (ESG and Equity filings), leading relations with Service and Quality teams, Contributor Relations Executives, Dev team agreeing on team’s immediate and long-term priorities
. May be consulted on to help determine scope and resource requirements for content enhancements or new builds of Content coverage
. Required to work closely with the manager, development teams and the content management teams to deliver any enhancements / automations within the team
. Support and back-up for production activities, conducting quality assurance processes as required
YOU WILL BE EVEN MORE COMPETITIVE IF:
. You have a proven ability to deliver against tight deadlines and changing priorities
. You have experience managing change
. You have experience implementing process improvement initiatives
. You are willing to pioneer a new content team
SOME OF DAILY TASKS YOU WILL PERFORM:
. Manage day-to-day operations of a Corporate Disclosures team
. Drive performance to ensure business objectives and key metrics are met
. Build lasting relationships between yourself and analysts in your team
. Support continuous development of direct reports
. Proactively contribute ideas or actions to drive improvements in the process
. Identify and recruit the right talent required for roles within the Team
. Lead or deliver key projects to improve efficiencies in the process and/or to improve customer experience
. Work together with colleagues from Manila and Bangalore
Flexibility with 24/5 shifts
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.
At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.
We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.
LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.
We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.
As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.
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