About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
- Ensuring that an effective system of financial and operational controls are in place and is working as intended.
- Reviewing all assigned processes on an on-going basis to identify opportunities for quality and process improvement.
- Ensuring tools are implemented to measure and report on levels of customer satisfaction.
- Supervising the team, providing on-the-job and other training and ensuring all people related activities are recognized, rewarded in a timely and appropriate manner to retain key resources
- Coordinating with other Team leaders of R2P and across the Global Finance Service functions to ensure co-operation and smooth operation
- Monitoring to ensure that the standards of customer service provided by the unit consistently meet or exceed the requirements set under the Service Level Agreements agreed with the customers.
Other Responsibilities
- Managing the assigned tasks professionally and efficiently as per the SLA & DOI
- Ensuring total Customer Satisfaction by providing quality service that is error free and timely
- To be Responsive to the needs of the Stake-holders at all times, effective and regular communication to be maintained
QUALIFICATIONS:
B.Com or similar degree
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
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