PRIMARY RESPONSIBILITY:
Responsible for day to day operations within our Global Travel, Expense and Corporate Card (TEC) team, ensuring compliance to our T&E policy and policy procedures while providing a fanatical customer experience to our employees. Responsible for ongoing education and training of all TEC programs to employees, oversee the adherence to policy, management of travel, expense and corporate card systems, and analysis of all TEC spend data to aid strategic policy design and procedural decisions with management. Serves as a primary contact and liaison for all travel, expense, and corporate credit card related vendors.
KNOWLEDGE/SKILLS/ABILITY:
. Must have excellent verbal and written communication skills.
. Ability to interact with a wide range of constituencies globally.
. Excellent customer service skills with the ability to manage a high volume of interactions with employees –multitask and successfully interact with multiple stakeholders (external vendors, internal management, executive administrators and executive leadership).
. Excellent problem solving and research skills pays attention to detail ability to deliver resolution and findings timely and clearly to impact users.
. Must be able to adapt to rapidly changing priorities and manage deadlines and deliverables.
. Ability to work independently while being able to contribute successfully to TEC team.
. Knowledge of travel industry operations, SAP Concur Travel, Oversight (or other similar) reporting/analysis tool, and general understanding of overall T&E procedures.
. Knowledge of global corporate card programs, including reconciliation process.
. Intermediate or higher knowledge of Excel.
. Must be able to utilize Excel to analyze, track and represent data efficiently for ease of user understanding and utilization.
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JOB COMPLEXITY:
As a member of the Travel, Expense and Corporate Card team the Travel & Expense Analyst will help develop, implement, and facilitate a best-in-class global travel, expense and corporate card programs . This includes optimizing and maintaining our department tools:
. Online booking tool (Concur)
. Expense management tool (Workday)
. Expense Auditing tool (Oversight).
. Credit portals for our P-card and T&E card programs
This includes, but it’s not limited to: system configuration/deployment/updates, handling day to-day requests, expense audits, expense report reviews, all while ensuring policy adherence and cost optimization.
SUPERVISION: General instruction on routine tasks, general instruction on new assignments.
EXPERIENCE/EDUCATION:
Associate’s Degree or higher in Business Administration or related field years of experience in a travel & expense management related role, with knowledge of travel industry.
Some Accounts Payable administration knowledge is preferred.
SAP Concur Travel and Workday Expense system experience preferred.
Excellent working knowledge of Microsoft Outlook, Word and other MS Office products
Strong analytical skills and experience in analyzing spend associated with travel.
At the manager’s discretion, additional relevant experience may be substituted for the degree requirement.
PHYSICAL DEMANDS: General office environment. May require long periods sitting and viewing a computer monitor. Moderate levels of stress may occur at times. No special physical demands required.
I think this should encompass all programs, not just the travel program.
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