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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day
Global Commercial Services (GCS) continues to be a fast growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. Pricing, Performance & Insights (PPI) India team within GCS is instrumental in driving these objectives by providing actionable data driven insights and consultative solutions to core marketing teams across the globe. The open role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun and collaborative environment.
- This role will support the fast-accelerating GCS business.
- To be the subject matter expert for US SME and effectively engaging with stakeholders
- Partnership with Stakeholders and Business Partners to provide valuable insights & prepare metrics to support leadership & product managers to help grow the business.
- Support US SME growth by effectively managing sales portfolio
- Drive Analytics and Insights through various data tools
- Identify & Implement various automation techniques to improve efficiency
- Perform signings Governance checks for all sales made by the SME field team
- Drive initiatives through project management
- Driving resolution for escalations (if any)
- Stay focused on relationships, understanding business strategy and objectives
Technical Skills/Capabilities:
Good to have – Know-how of Amex tools and database
Good knowledge of Cornerstone to extract data related to GCP
Knowledge of Platforms:
- Cornerstone
- Python
- Tableau
- Salesforce
Behavioral Skills/Capabilities:
Good communications and presentation skills
Professional Qualification: Graduate in the field of B.tech/ BCA or equivalent
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
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