Head of customer care and MSP operation. Job For 5-11 Year Exp In Cerentral Consultants Private Limited Bengaluru / Bangalore – 3533902

Owns and Drives the customer care and MSP operation in vision care business segment at national level to drive customer delight.

Would be responsible find sharing continuous improvement on customer experience ,to be measured through goes like NPS.

would be responsible to ensure that operations optimise ,streamline and as per the agreed KPIs.

leverage on technology to bring in one time changes in operation efficiency to service the customer .

test and established new strategies to improve the customer service experience.