Job Description :
The Opportunity:
Technical Support Specialist will be responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective, collaborating with others as needed. He or she will provide guidance to L2 Support Engineers on complex technical issues by collaborating with RnD and other teams.
You Are Great At:
– Provide exceptional technical customer support
– Demonstrate excellent written and verbal communication skills
– Handle complex customer environments with knowledgeable queries and a desire to learn
– Provide support via telephone or email, while demonstrating a high level of customer focus and empathy
– Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
– Strong attention to detail and focus on first call resolution while providing top notch support
What It Takes:
The Opportunity:
Technical Support Specialist will be responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective, collaborating with others as needed. He or she will provide guidance to L2 Support Engineers on complex technical issues by collaborating with RnD and other teams.
You Are Great At:
– Provide exceptional technical customer support
– Demonstrate excellent written and verbal communication skills
– Handle complex customer environments with knowledgeable queries and a desire to learn
– Provide support via telephone or email, while demonstrating a high level of customer focus and empathy
– Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
– Strong attention to detail and focus on first call resolution while providing top notch support
What It Takes:
- – Windows Server
- – Linux/Unix (AIX)
- – DB/MySQL/SQL/Oracle
- – Shell scripting
- – Networking
- – Experience with VPOM (Vista Plus Output Manager) is a huge plus.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
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