At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a ‘BPO HC & insurance Operations Associate’ to join our team in ‘Chennai’.
Position’s General Duties and Tasks
In this Role you will be Responsible For:

  • The candidate is responsible to read and understand the process documents provided by the customer.
  • Analyse the insurance request received from the customer and process as per standard operating procedures.
  • Stay up to date on new policies, processes, and procedures impacting the
  • Familiarize, navigate multiple client applications and capture the necessary information to process customer request.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Organizing and completing tasks according to assigned priorities.

Requirements for this role include:

  • Candidate should have min 6months – 1year experience
  • Display good analytical skills
  • Should have basic insurance knowledge
  • Possess excellent communication skills
  • Should have typing speed with minimum 21WPM.
  • Ready to work in complete Night Shift.
  • Should be flexible & adopt to situations
  • Should extend support to the team during crisis period
  • Ready to relocate as per the business requirement.
  • Should be confident, aggressive and result oriented

Preferences: –

  • Ability to communicate (oral/written) effectively to exchange information with our client.
  • Any Graduate with English as a compulsory subject

Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.


Source link