Job Description :
Roles and Responsibilities Engage with delinquent customers for collections of legitimate dues
Manage various channels / partners used for debt servicing
Ensure compliance of the laid down processes by the regulators and the bank for debt servicing
Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions
Deliverables:
Collection and debt servicing of delinquent customers for various banking products
Ensure collection of payments from the clients on time
Ensure positive customer service experience in the process of collections and ensure high standards of customer service
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