About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It%26#39;s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We%26#39;re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Day to day responsibilities within the squad

  • Work with business stakeholders to obtain business requirements

  • Define and prepare Functional specifications by working with technology teams including, CC CIO various CIB Tribe teams

  • Ensure Functional specifications / User Stories are adequately defined and aligned to project/Client Journey objectives/ goals

  • Perform system impact analysis and work with development teams on the system design

  • Actively interact with the application designers, architect teams and work closely with other development/delivery teams for the delivery of solutions both within and across geographic locations

  • Escalate issues in an effective manner and resolve these in conjunction with the rest of the team and/or the vendor

  • Assist project managers in overall delivery of projects within defined scope, quality, time, and cost requirements by adhering to Bank%26#39;s Project Management Standards and Governance Policy

  • Use collaboration tools like Jira, Mural, Trello boards and confluence for the appropriate scenarios

  • Identify optimization opportunities for project execution, testing and verification.

  • Work with multiple Business, Regional and Technology QPR team for initiatives prioritization, Request management tracking via Share point, JIRA, Clarity

  • Assist Product management team in performing gap analysis between current application functionalities with future product features

  • User Experience Design %26ndash; Work closely with Product owner, end users and define user experience, and planning required changes to the application

  • Backlog Refinements %26ndash; Frequent collaboration with Product Owners and Business stakeholders to define high level features for the product for each planned release (release backlog finalization)

Governance responsibilities

  • Represent BA team in various governance forums like PoP, Sprint entry/exit forums etc

  • Provide BA team status updates to governance reporting forums

  • Ensure scrum team deliveries are aligned with overall project objectives and schedule

  • Escalate risk and issues by raising RAID and resolve these in conjunction with the rest of the team and/or the vendor

Stakeholder responsibilities

  • Collaborate with key stakeholders such as Product owners, Delivery leads, Tribe leads, Business team, Project/Program Accountable Executives for gathering requirements, providing updates or escalating risks

  • Collaborate with Product Owner for any new requirements in the product backlog

Hygiene

  • Resolve project risk and issues as per established project management standards

  • Adhere to established change control processes while handling changes

  • Assist scrum master / project manager in preparing Forecast, Schedule, Scope, Risk, Issues and periodic reporting

  • Use JIRA Boards effectively with quick filters and Jira issues filters

  • Adhere to RAT, SIA and any other release compliance activities mandated by the bank

People responsibility

  • Provide the required coaching to scrum members on time to time basis

  • Provide timely feedback to scrum team as well as the people manager for both positives as well as improvements required.

Strategy

  • Assist Product Manager and Line of work squads in shaping up the Roadmap for deliverables eventually taking the complete ownership for Roadmap delivery

  • Work with Chapter leads to strategize the resource requirements / skillsets based on the roadmap that is defined

  • Works closely with Tribe leads to resolve impediments / trade-offs

Stakeholder Management

  • Manage stakeholder expectations and influence stakeholders in understanding risk and impacts, importance and priorities on demand identification, assessment, response and reporting

  • Maintain a good relationship with Technology services team, Architecture teams, Vendor management teams, Risk Management teams, COO stakeholders and Internal CC T%26amp;I teams. Be a problem solver while actively managing relations with our stakeholders

Change Management

  • Work with change managers and squad to reduce the gap between change teams and T%26amp;I

People and Talent

  • Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas

  • Ability to work with cross functional teams across business and technology

  • Ability to execute and coordinate multiple initiatives, projects and product increments delivery

  • Identify training areas and work with chapter leads for training in relevant areas

Risk Management

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

  • Comply with the Governance Policy, CLDM management policy and the Project Management Standards

Regulatory %26amp; Business Conduct

  • Display exemplary conduct and live by the Group%26rsquo;s Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Other Responsibilities

  • Client Lifecycle Management Experience is critical which includes having worked in a Multinational Bank%26rsquo;s CC/KYC Team implementing releases of Global Nature. Additionally, having handled Country/Regulatory requirements for a Global Bank- Weightage %26ndash; 70%

  • SCRUM Experience %26ndash; 30%

Our Ideal Candidate

  • Knowledge of CDD, KYC, AML, CDD Policy areas

  • CCIB exp is desirable

  • 15+ years of Business Analysis, Operations experience

  • PMP, CSM – Certification is Desirable

  • Capable of working independently to resolve issues and/or identify solutions

  • Highly motivated, taking a pragmatic approach with willingness to take risks and takes strong ownership / responsibility for their work

  • Strong verbal and written communication skills, attention to details, strong work ethic, exceptional customer service

  • Adopting new ways of working across all Client Coverage T%26amp;I Squads;

  • Support in transitioning the traditional model of %26#39;react and respond%26#39; towards by planning right in the inception stage of the project

  • Support in developing our talent, driving diversity %26amp; inclusion and improving our engineering practices to promote a strong engineering culture;

  • Enabling T%26amp;I as a trusted advisor to drive better client experience; and

Skills %26ndash; Primary:

  • Scrum Master Certified, optional PMP Certified with 2 years agile delivery experience

  • At least 10+ years of full-cycle, end to end large scale Programs delivered preferred.

  • Effective interpersonal, communication skills to articulate at different levels of organisation hierarchy

  • Strong relationship management experience with influencing and negotiation skills

  • Creative mind – be able to suggest ideas and drive innovation

  • Able to understand the big picture and the details

  • Able to prioritise tasks based on urgency and importance

  • Able to oversee 4-5 initiatives at time, minimally

Skills %26ndash; Secondary:

  • Good communication skills – oral and written

  • Strong analytical, numerical and problem-solving skills

Experience in Years:

  • 15+ years%26rsquo; experience in Business Analysis / Operations experience

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.


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