Responsibilities
Middle Office Main Responsibilities & Tasks:
· Fully understands booking rules and their impacts/ risks to firm on the complete trade lifecycle.
· Controls client booking in relevant product database versus available external reference sources
· Ensures end-of-day accuracy and consistency of position and valuations across all listed markets and client check out, reducing any T+1 impact.
· Systematically raises alerts and finds resolution in case of abnormal events; abnormal variations, trades, behaviours.
· If given FO or client delegation, books deals in relevant internal systems on the basis of written booking instructions
· Dedicated contact for clients responsible for monitoring, troubleshooting and resolving operational trade lifecycle queries across the entire value chain.
· Operational relationship management covering client onboarding checklists and ongoingimprovement of the client experience through automation and customisation for key clients.
· Interaction and support to client-facing roles in the front office through participation front to back forums such as business committees, client onboarding discussions and ongoing client profitability analysis
· Performs internal controls (permanent supervision validation, etc…)
· Monitors and communicates to clients in relation to all trade life cycle events, e.g. expiries and market intentions until resolution.
· Monitors key indicators across all operational platforms.
· Monitors operational risks (e.g. exceptions follow-up, pending trades, topday/historical). Ensures that key risk items have been tracked, monitored and resolved on a daily basis.
· Participates in projects to support the business line and GBSU management.
· Participates in Global and Regional communities to share best practices
· Act as a point of contact for a number of clients, forging strong relationships with individuals at each of these clients and facing them for all operational trade lifecycle queries
· Engages and works in collaboration with colleagues to find common solutions designed to ensure the best level of client service and adhering to SG policies and procedures.
· Hold regular Operational Service Level Reviews with client base to gather feedback on the service provided by SG
· Provides support to the business in line the specific job details and objectives contained in the Evaluation appraisal and objectives system.
· Proactively mitigates potential risks, ensuring that they act within the best interest of the Company and its clients and escalating where appropriate.
· Establish an environment that promotes respect for the individual employee and adheres to the SG policies and guidelines
· Recognises established policies and resolves and proposes solutions to adapt situations or ideas for improvement.
· Shows pro-activity in the development of professional competences, deliverables and contributions to compliment needs and goals of the Company.
· Provides constructive feedback when suggesting new ideas, promoting simplicity and innovations in a professional manner, and actively contributes and embraces change implementation.
· Demonstrates accountability, ownership and ensuring to evaluate and improve own performance, actively seeking feedback where applicable.
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