Product Manager-Digital Banking Kotak 811-Regional Sales Job For 5-8 Year Exp In Kotak Mahindra Bank Limited Mumbai, India – 2255868

Job Description :
Job Role:
Ø Outbound Outsource Partner Management to achieve business objectives/goals
Ø Develop objectives for the call center’s day-to-day activities
Ø Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Ø Collect and analyze call-center statistics (sales targets & achievements, costs, etc.)
Ø Assume responsibility of budgeting and tracking expenses
Ø Hire, coach and provide training to personnel to maintain high customer service standards
Ø Evaluate performance with key metrics required to derive the required strategy for delivery of annual operating plan
Ø Knowledge of performance evaluation and customer service metrics
Ø Solid understanding of reporting and budgeting procedures
Ø Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Ø Proficient in MS Office and call center technology/dialers
Ø Outstanding communication and interpersonal skills
Ø Excellent organizational and leadership skills with a problem-solving ability
Job Description:
Ø Graduate or MBA
Ø Individual with 5+ years of experience in BPO/Contact Center Operations (Partner / Client Management)
Ø Sales experience is must