Roles & Responsibilities
Key Accountabilities
Delivering End to End Project with complete ownership
Monitor operational performance and ensure quality of service delivery
Key Responsibilities
Process and Technology standardization
Techno-Functional Knowledge of Lending Business in NBFC in Loan Origination. (LOS)
Deliver a suitably differentiated customer experience in line with the brand promise across all channels of interaction
Budget Monitoring, Change management, Release Management to be controlled
Implementation of Core Lending Project is a must
Process and organisational changes to deliver a seamless and desired customer experience for all digital products and all transactions interactions
Continuously track digital innovations in the relevant space and work out suitable strategies to bring on board suitable innovations organically or inorganically as suitable
Preparation of Test Plans and business requirement Document (BRD)
Manage quality and quantity of employee productivity & define & manage quality & productivity enhancement measures
Project Management Skills and Delivering End to End Project with complete ownership
Vendor/Partner Management.
Eligibility
Required Experience
7 8 years NBFC/BFSI experience is a must
Technical Competencies
Prior experience of managing digital transformation for effective and efficient outcomes
Behavioral Competencies
Customer Centricity Execution Focus Collaborative Approach People Excellence
Personal Attributes
Ability to work Independently
Ability to work cooperatively and collaboratively with team members and senior staff of the organization.
Ability to equilibrate priorities and organize work effectively to meet deadlines.
Good Communication Skills
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