Job Purpose
As a fraud investigation analyst with IDFC, the person will be part of the RCU (Risk Control Unit) division, that takes care of transactional fraud investigations. They will be conducting investigations (including video-based) on suspicious transactions, and required to take critical business decisions.
Preparing investigations
Reads and evaluates the case details flagged by arbitration layer
Follow and determine strategy for cognitive interview (video-based) by referring and following guidelines for investigation procedure; taking into account the cases and interviewee (Sales Officer/Customer) characteristics
Collecting evidence
Conducts the cognitive interview (video-based) to document customer story and surface any inconsistencies from data
Probe and validate contradictions in the statements to complete the collection of evidence
Paraphrases and summarizes the interview with justification for his decision
Determining conclusions and follow-up actions
Gives a preliminary stance on the conclusion
Passes case to RCU manager, in specific negative circumstances, where he/she needs guidance, for final determination of conclusion,
Documentation of the investigation for record and reference
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