Techno functional Analyst
fOR IMMEDIATE RESPONSE PLEASE MAIL ME AT [Confidential Information]THIS IS A REMOTE WORK OPPORTUNITY AND THE SELECTED CANDIDATE CAN WORK FROM ANY LOCATION WITHIN INDIA.
Job Description:
As a key member of the Global Support team you will be responsible for handling incidents & enhancement requests in the J2EE applications. You will be involved as a techno-functional expert in the end to end process of analyzing, solutioning, testing and delivering as per platform engineering standards and best practices.
Job Responsibilities:
Analysing everyday production support related issues and co-ordination with Business owners
Fixing incidents following SLA process
Capturing details, reporting, writing use cases and test cases
Performing System Integration testing and coordinating with business owners for User acceptance testing and getting sign off
Willing to work on shift basis . – Willing to work US Shift hours
Support Biz users during Month end and quarter end activities
Handling IT Change management process using Service Now tool
Working with multiple IT teams on resolving/closing out issues proactively
Preparing and reporting project performance metrics and KPIs
Experience:
Must have BS/MS CS/EE degree or equivalent with 4+ years of Techno functional Analyst in JAVA/J2EE application implementation and support.
Must Have:
Must be proficient in oracle sql, pl/sql.
Hands on experience in : Java , Javascript , Xhtml , Html , SQL/PL SQL , Linux
Excellent Analytical, Problem solving and troubleshooting skills
Must be able to fix issues in a fast-paced team environment with minimal supervision.
Must possess excellent verbal and written communication skills. Must be able to effectively communicate & work with fellow team members and other functional team members to coordinate & meet deliverables
Knowledge in Data Center Biz Process is an add-on
Knowledge in Java /J2EE is an add-on
Source link
