Job Description :
Role Proficiency: Level of Proficiency: Perform first level of monitoring, analysis, implement solutions to improve network quality under supervision Outcomes: 1.Acts under continuous support in Network domain for 24/7 operation 2.Monitor and perform first level analysis 3.To detect, diagnose, create ticket and resolve network operation issues. 4.Proactively identify issues there by reducing network downtime. 5.Support the Management team by providing KPI, Performance, trend reports as per requirement. 6.Network planning and KPI analysis. 7.Basic network Integration, validation and testing. Measures of Outcomes: Measures: 1.SLA adherence on P1, P2 & P3 as per service providers. 2.Adhere KPI threshold (less than 0.5% call drops) Outputs Expected: Planning: Ensuring that the new telecommunications network planning meets the needs of the subscriber and operator. Integration: Integrating new Network Elements (eNodeB, new sector addition and RRU swap) Alarm Monitoring: Monitoring alarms on the network elements and co-ordinate with the field team to resolve the issue within SLA Fault Management Services: Detecting, isolating and correcting faults in the network Configuration Management: Collecting different information about hardware devices, software and other elements of the network in order to support administration and troubleshooting Performance Monitoring: Creating reports using NetAct tool Skill Examples: 1.Ability to administer routers, switches, gateways and oversee telecom infrastructure 2.Ability to perform and execute drive test in the customer or target environment 3.Ability to analyse logs (traces, drive test, UElogs) / network 4.Ability to effectively communicate and interact with Client Knowledge Examples: 1.Knowledge on network architecture. 2.Operating Systems and software platforms 3.Knowledge of network protocols. 4.Product knowledge on CISCO, Huawei, ZTE, Nokia and Ericson
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