Job Description :
Responsibilities
Analytical and Problem solving skills • Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently • Display ownership and accountability o Quickly build trust and confidence with customer o Own and resolve customer issues efficiently, effectively and empathetically
Technical and Professional Requirements:
• 12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support environment. • Foundation/ Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) • Foundation/ Intermediate knowledge of T/S OS (Windows XP-10), Browsers, Remote Management Tools – Microsoft remote Assistance/Remote Desktop Connection, Shared Drives & Printers • Foundation/ Intermediate knowledge of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business • Foundation/ Intermediate knowledge of Registry Fix, Patch upgrades, Antivirus upgrades, Security, Encryptions and End-points. • Foundation/ Intermediate knowledge of Network collaborations & VPN T/S • Foundation/ Intermediate Knowledge of Networking concepts and commands, TCP/IP, OSI, Network devices and carriers (mandatory for N
Preferred Skills:
Technology(IBPO)->Service Management->Server Monitoring Services-24*7 Service Desk,Technical Helpdesk(L1, L2, L3)
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