Preferred Qualifications
Customer Agreements team maintain centralized global standards for agreement creations and ensure accurate data for global services, Alliances %26amp; channels %26amp; oracle partner network team.
This requisition is for English language resource in IC0 Career Level.
The Candidate should have degree in any of the streams and should have good command both in written and verbal communication.
The candidate should have a minimum experience of 1 to 2 years in support industry.The candidate should be flexible in working in any shifts.
Experience on an Order Management,customer agreements will be an added advantage.
Job Responsibilities
%26bull; Work on assigned Service requests
%26bull; Act as the first point of contact for operations
%26bull; Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
%26bull; Identify improvement opportunities (proactive and reactive)
%26bull; Display Customer Centric behavior
%26bull; Collaborate closely with training and quality team
%26bull; Provide necessary guidance and support to testers
This role reports into Assistant Manager/Deputy Manager
Key Skills
%26bull; Strong written and interpersonal communication skills
%26bull; Good quantitative and analytical skills
%26bull; Should have problem solving capabilities
%26bull; Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
%26bull; Demonstrate good listening and comprehension skills
%26bull; Should be a team player with good interpersonal skills
%26bull; Ability to manage priorities and meet deadline
Key Competency
%26bull; Communicating for Impact
o Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
o Uses a wide range of interpersonal styles and approaches to influence others
o Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
o Creates easy to understand and accurate business communications
%26bull; Collaboration
o Builds trust, mutual support and understanding with colleagues
o Demonstrates acceptance and respect for others
o Values diverse thinking and seeks to understand different perspectives and cultures
o Demonstrates value as a team player both within and across teams
%26bull; Performance drive and Execution
o Perseveres to deliver against objectives and takes personal accountability for own performance
o Knows what level of performance is expected and how to get support as required
o Demonstrates attention to detail in all aspects of work
o Acts with a sense of urgency and confidence to deliver quality work in a timely manner
o Demonstrates resilience in the face of challenging situations
o Delivers results while ensuring compliance with Oracle%26#39;s Code of Ethics and Business Conduct
%26bull; Mastering Complexity
o Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
o Gathers appropriate data and diagnoses root cause of issues
o Tackles problems enthusiastically; views problems as a challenge
o Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
o Draws accurate conclusions from qualitative and quantitative data
%26bull; Change Agility
o Shows willingness to adjust to changing work environments
o Offers ideas on where improvements could be made
o Works efficiently in situations of uncertainty
%26bull; Competitive Edge
o Demonstrates understanding of unique internal and/or external customer needs and how to meet them
o Implements improvements in efficiency, effectiveness, and productivity
o Values and explores ideas and suggestions made by others
o Considers alternatives to existing assumptions, practices, and thinking
%26bull; Inspirational Leadership
o Leads by example and personally models positive values, inclusive behaviors, and work practices
o Projects confidence, expertise, and authority
o Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
o Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle%26#39;s standards of ethics and business conduct
o Proactively seeks feedback and focuses on developing relevant capabilities.
Basic Requirements
%26bull; Any Graduate with 1-2 years of relevant experience
Flexible to work in shifts
Detailed Description and Job Requirements
Provides administrative support for the accounting function including the areas of general ledger, accounts payable, accounts receivable, fixed assets, and inter-company transactions.
Job duties may include: typing, filing, verifying records, data entry, generation invoices and purchase orders, opening mail, simple data entry, basic journal entries, balancing A/R or A/P records, process expense reports and other administrative tasks Researches and respond to internal or external inquiries; working closely with local subsidiaries finance staff. May audit expenses and payment requests against corporate policies. Assigned special projects as needed.
Works on assignments that are semi-routine in nature where ability to recognize deviation from standard practice is needed. Normally receives detailed instructions for new assignments. Reading, writing and arithmetic skills needed. Familiarity with spreadsheet applications. 1 – 2 years of related experience.
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