Job Requirements
· Monitoring Team with L1 Resources for All domains to cover 24×7 IT Environment (Server, Network, Storage and Database)
· Management of alerts raised by infrastructure elements
· Management of alerts raised by Application Services
· Perform daily health checks (Network, Servers & Datacenter)
· Knowledge of Windows, Linux & Network Infrastructure
· Perform operations based on the documented procedures
· Assist in analysis of the reporting and alerts raised by various infrastructure devices
· Fine tuning of configuration to maintain performance and functionality of the monitoring solutions in place.
Roles & Responsibilities:
· 24×7 proactive monitoring of server, storage, backup and network environment alerts via monitoring tool and Email
· Escalations and Follow up with the IT System Admin team as well as specific application team on pending high priority trouble tickets
· Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks
· On time Escalation and Reporting of alerts according to Incident Management process
Daily / Weekly Report preparation based on the specified already agreed format and sending the same to pre-assigned set of recipients
· Sending the reports on specified time and day and informing the concerned recipients in terms of delay due to any dependencies
· Escalate the incidents based on the standard procedure and run-down follow-up reporting per team and area, Escalate incidents till closure
· Maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards
Work Experience
· Good Communication Skills
· Strong Linux administration skills in various flavors (CentOS, Ubuntu and Red hat).
· Troubleshooting skills in Booting Problems
· Good skills in incidents tracking from Logs.
· Good Skills in Shell Scripting
· Networking Skills
· Knowledge on Web servers (Apache, Nginx …etc.)
· Files servers like FTP, NFS and SAMBA
· Additional Advantage: AWS &Azure Cloud knowledge, Dockers, Jenkins
Education: B.Tech or 16+ years of full time education.
Benefits
· Monitoring Team with L1 Resources for All domains to cover 24×7 IT Environment (Server, Network, Storage and Database)
· Management of alerts raised by infrastructure elements
· Management of alerts raised by Application Services
· Perform daily health checks (Network, Servers & Datacenter)
· Knowledge of Windows, Linux & Network Infrastructure
· Perform operations based on the documented procedures
· Assist in analysis of the reporting and alerts raised by various infrastructure devices
· Fine tuning of configuration to maintain performance and functionality of the monitoring solutions in place.
Roles & Responsibilities:
· 24×7 proactive monitoring of server, storage, backup and network environment alerts via monitoring tool and Email
· Escalations and Follow up with the IT System Admin team as well as specific application team on pending high priority trouble tickets
· Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks
· On time Escalation and Reporting of alerts according to Incident Management process
Daily / Weekly Report preparation based on the specified already agreed format and sending the same to pre-assigned set of recipients
· Sending the reports on specified time and day and informing the concerned recipients in terms of delay due to any dependencies
· Escalate the incidents based on the standard procedure and run-down follow-up reporting per team and area, Escalate incidents till closure
· Maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards
Work Experience
· Good Communication Skills
· Strong Linux administration skills in various flavors (CentOS, Ubuntu and Red hat).
· Troubleshooting skills in Booting Problems
· Good skills in incidents tracking from Logs.
· Good Skills in Shell Scripting
· Networking Skills
· Knowledge on Web servers (Apache, Nginx …etc.)
· Files servers like FTP, NFS and SAMBA
· Additional Advantage: AWS &Azure Cloud knowledge, Dockers, Jenkins
Education: B.Tech or 16+ years of full time education.
Benefits
- Competitive salary for a startup
- Gain experience rapidly
- Work directly with executive team
- Fast-paced work environment
Phenom People delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR break the stereotype of being a cost center instead of a revenue generator.
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