Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at
- Project Role :Service Management Practitioner
- Project Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
- Management Level :11
- Work Experience :2.5-4 years
- Work location :Bengaluru
- Must Have Skills :ServiceNow IT Service Management
- Good To Have Skills :Infrastructure Service Management
- Job Requirements :
- Key Responsibilities : a Have working knowledge and understanding of ITSM b Service Now tools used in logging and monitoring incidents c Must drive critical incidents troubleshooting bridge, Co-ordinate between multiple teams for effective resolution of P1 and ensure all resolver teams join the bridge call on time d Effective at managing multiple high priority activities with conflicting urgencies e Should be proficient in preparing communications that is clear, capturing all accurate updates leading to resolution
- Technical Experience : a Conceptual knowledge of networking concepts b Awareness of Incident management tools ITSM / Service Now c ITIL Certification or equivalent process knowledge Engineering Graduate
- Professional Attributes : a Support teams in carrying out multiple Incident management activities b Should be willing to work in 24/7 rotational shifts and weekly offs c Be able to summarize the outcome of critical incidents and prepare excel based reports that is published to management d Basic power point presentations
- Educational Qualification : a 15 years of full time employment
- Additional Information : a Excellent communication skills
Qualifications
15 years of full time education
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