Job Description
About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :Cloud Operations Engineer
  • Project Role Description :Manage the cloud infrastructure environment through cross technology administration (OS, databases, virtual networks), execution of scripting and monitoring automations. Manage the environment incidents with a focus on service restoration. Act as operations support for all computer, network, storage, security, or automation incidents /requests.
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Bengaluru
  • Must Have Skills :Network Engineering Planning and Deployment Solution
  • Good To Have Skills :Network Security Operations
  • Job Requirements :

    • Key Responsibilities : To handle 24/7 Network Operations as per shift timings including week end support To take ready ownership of incidents assigned to the queue in Service Now To perform Level 1 troubleshooting readily and update the tickets in timely manner Pass on the tickets / incident details to the next level of escalation within the SLA Develop and provide trend data and analysis on various reporting within the team Participate in client and service management reporting as required

    • Technical Experience : ‘• Good knowledge and troubleshooting experience of MPLS, BGP, MP-BGP,OSPF,GRE and IP Sec tunnels, QoS,Nexus/Switching concepts • Basic knowledge and troubleshooting experience of Firewalls (Cisco, Juniper, Fortinet), VPN Technologies. • Experience in troubleshooting issues on large enteprise networks. • Understanding of ITIL framework and processes. • Working knowledge of Service Now • Exposure to various Network Management Tools (HP, Splunk etc).’

    • Professional Attributes : Strong analytical and communication skills written / oral required Excellent time management skills and strong attention to detail Basic skills in MS Excel / MS Power Point Tasks

    • Educational Qualification : Bachelor’s Degree or higher in Science/Computer Science /Electronics or any other relevant field. CCNA/CCNP certification will be an advantage.

    • Additional Information : Role Description – Network Analyst

Qualifications
15 years of full time education


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