Infosys BPM- conducting Face-to-Face interview – Chat process – Jaipur – 13th Feb 2021

As a precautionary measure for COVID-19:

1. Candidates should have – Mask, Arogya setu app status, self declaration form need to be update at the time of check-in.
2. As per standard guideline temperature check and hand sanitation stand will be available at hotel entry point.

Please mention ‘Direct Sourcing – Mythri’ on top of your resume. Please refer your friends,colleagues if their profile matches & interested for the role

Walk In Interview details :

Date :13th Feb 2021
Time : 11AM-2PM
Interview Venue :
Souvenir Premier, New Atish Market, Gopalpura Bypass Road, Mansarovar, Jaipur, Rajasthan 302020
Point of contact : Anshul Khandelwal & Rupu Saha
Job description :

Experience: – 0-3 years
Qualification: Any graduate without backlogs
Shifts: Flexible with 24*7 shifts
Job Location: Jaipur
Job duties and responsibilities:
• Excellent Written communication & Dynamic and engaging written communication style. Ability to use written skills to establish rapport.
• Ability to use questioning skills to easily explore customer needs and concerns.
• Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport.
• Must avoid poor grammar, misstatements or lengthy explanation. Proven ability to communicate articulately and credibly.
• Technology comfort and should be tech savvy. Must maintain a high level of familiarity with the issues like – Internet issues, Connecting Wi-Fi, Equipment Setup, Remote Control Issues, Registering/Creating online profile, Call Blocking, Setting up Email, Email Access issues, Voicemail Setup.
• Analytical and judgment skills. Agents need to read between the lines.
• Demonstrated ability to achieve Sales/Service goals.
• Ability to achieve excellence in daily deliverables.
• Ability to investigate and analyze issues raised to provide a resolution.
• Must able to succeed in highly automated environment

Desired / Preferred Skills

• Excellent written communications skills.
• Ability to interpret questions through the messaging medium
• Crisp, Clear, understandable responses.
• Grammar, punctuation, and spelling
• Appropriate paraphrasing or questioning

Disclaimer :

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Govt Photo ID proof is mandatory for security clearance.

Regards,
Mythri
Talent Acquisition team
Infosys BPM Ltd


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