Snow Module
Must to have Skill
CSM / Portal
Experience on SN custom application development
Experience on Scripting
Experience on Service Portal Development
ITOM
ITOM- Event Module Lead with cloud provisioning knowledge
Event Management
Integrate monitoring tools like Omi, SCOM, SolarWinds, vROPS with ServiceNow Event Management using Connectors, Listeners, SNMP traps, REST API, Inbound Email actions.
Configure Event rules and Event Field mapping to process event rules to Alert
Create and configure alert rules to automatically create incident/problem
Experience in flow designer to create Flow, SubFlow, Actions
Create Advanced alert correlation rules based on user requirements to correlate alerts
Experience on Event Management Dashboard
Create and configure Manual and Technical Service
Solid knowledge of IT infrastructure
CMDB
Configuration Management:
Create/edit identification rule, reconciliation rule and Data precedence rule
Worked on CMDB Query Builder, CI Class Manager
Worked on Data certification
Solid Knowledge of IT infrastructure
Experience working on Discovery Probe, Patterns and Sensors
Should be able to create/edit sensors
Experience working on Mid Servers, REST, SOAP.
Discovery
ServiceNow discovery and cloud discovery and admin certification is a must.
Source link