An Airline Ticketing Agent is an individual who is responsible for booking flight tickets and handle reservations for customers. Airline Ticketing Agents directly interact with customers, answer customer questions about flight timings, seat availability, fares, reservations etc. They also handle key operations such as data collection, data entry, payment collection and verification etc. for airlines. Airline Ticketing Agents work as ground staff on airports and should be open for working long hours in shifts while standing on their feet.
Airline Ticketing Agents are the face of the airline industry and the first point of contact for any customer while boarding a flight. They can also be stationed at boarding gates and take care of the boarding and de-boarding of passengers in an aircraft. The job profile of an Airline Ticketing Agent includes problem-solving on a daily basis and mitigating first-hand any issues a customer may face related to their tickets and reservation. Thus, having good people skills goes a long way on the job of an Airline Ticketing Agent.
Candidate must have completed Class 10th
Candidate must have completed at least 18 years of age (varies by the recruiting company)
Candidates are required to demonstrate a basic knowledge of computers and good typing skills
Apart from these, good communication skills and basic mathematical skills are required for the job.
Candidates interested in joining an airline as an Airline Ticketing Agent can also pursue the following courses.
In airports, an Airline Ticketing Agent is included in the Ground Staff and may be entrusted with duties related to ensuring orderly boarding of a customer as well as handling customer queries and disputes. They may also be put in charge of handling the luggage and baggage check-ins of customers.
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