– Design and develop solutions that leverage ServiceNow modules like ITSM, Discovery, CMDB, Knowledge, and ITOM using configuration and custom JavaScript.
– Troubleshoot and resolve problems.
– Orchestrate and automate tasks.
– Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms; including architecture, languages, best practices and methodologies in an Agile Scrum environment.
– Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst and other team members.
– Follow, maintain and apply documentation best practice policies, procedures and process throughout ServiceNow development.
– Work closely with business and IT teams to gather input to support ongoing business needs for Service Now configuration, implementation and support
– Review and apply any additional UI/UX requirements from internal team and align into ServiceNow development.
– Developing user friendly catalog items with experience writing orchestration workflows such as Content Management, Web Services
– Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
– Support data migration as needed.
– Design and implement solutions following established Configuration Management policies and standards.
– Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
Basic Qualifications :
– At least 4 years of ServiceNow development.
– Experience with ServiceNow upgrades.
– Experience with JavaScript/GLIDE, HTML5.
– Assist establishing coding standards to help with consistency.
– Strong analytical, problem-solving and decision-making capabilities.
– Experience integrating ServiceNow with external systems through SOAP or REST web services.
– ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator.
– ITIL v3 Foundations Certification a plus.
– Experience with JavaScript, Ajax, CSS, HTML.


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