Senior Manager – Retail Analytics Operations SBIM Job For 10-13 Year Exp In Standard Chartered Bengaluru / Bangalore, India – 2231924

• A seasoned professional responsible to lead and manage the Information Management, Business Performance Reporting %26amp; Analysis, Sales Performance Management and Scorecards for all Performance Management, and drive re-engineering of the same e2e to deliver process efficiencies and effectiveness.
• The key requirement for the role is the ability to understand the business, design data-driven solutions to address business problems and independently manage end-to-end project communication with business partners, mentor analysts, lead by example and display a proactive learning attitude.

KEY RESPONSIBILITIES:

• Partner with Senior Leaders, Global Process Managers (GPM) and Stakeholders on various initiatives, in line with organization objectives
• Continually reviewing all assigned processes in order to identify opportunities for quality and process design improvement
• Ensuring total customer satisfaction by providing quality service, submitted in a timely manner and communicated effectively
• Continuous Improvement in Productivity to the standards prescribed from time to time
• Manage data %26amp; information support for all the key initiatives of business units across Retail Bank / Private Banking supporting countries %26amp; group teams.
• Participate in Projects by performing UATs as %26amp; when required (e.g. UATs on report conversion/migration due to Data-Mart enhancements).
• Work with Group SBIM team on setting up guidelines related to data security governance in line with Group Policies and monitoring/tracking the team’s compliant
• Provide guidance to Group/Country SBIM teams on matters related to data governance and solutions to enable delivery of information to stakeholders in a secured, timely and efficient manner
• Work closely with technology and Ops function and the data warehouse team on solutions to resolve identified production issues which are impacting existing infrastructure /solution covering data quality, data assurance, refresh timeliness, data security governance
• Manage the infrastructure need of the internal team
• Proactively managing /monitoring the processes around data warehouse access application, approval and user access review
• To work closely with the Project teams (Business %26amp; Technology), to review the integration of new functionality / technology implementation projects initiated and ensure that these projects are in line with the Information Management Policy requirements
• Manage analytics support for all the key initiatives of all segments/products of Retail Bank / Private Banking
• Extend analytics support spanning across entire gamut of business (Customer Acquisition, Portfolio Management, New Product Development)
• Manage analysis %26amp; reporting across all Retail products/segments / Private Banking
• Manage processes leading up to scorecard performance tracking and incentive calculation
• Interact with metrics owners across various functions and get end to end understanding of the metrics and applicability of the same across various Scorecards
• Liaise with customers on the periodic review and re-negotiation of Service Level Agreements and any other related performance and quality measures
• Upholding the Values of the Group and Company at all times
• Responsibilities include recruitment, training, mentoring, work supervision and performance appraisal
• Provide development opportunities through regular engagement, ensuring that all staff is aware of the opportunities available in order to help them succeed within their role

KEY RELATIONSHIPS
Internal:

• Group RB / PvB, SBIM, all the CFD, GFD, as well as Business Finance teams for the countries %26amp; Business leaders
• Project team
• Scope HR, HRSSC, Finance, Compliance, Quality, Program Management Office, Corporate Communications, Technology, ISCI
• Other Teams for the countries within FSSC

External:

• External auditors, local and overseas
• Senior members of other Finance Shared Services Centres in the industry.
• Peer group companies related businesses

KEY COMPETENCIES %26amp; EXPERIENCE:

• Strong Analytical and Strategic mindset, coupled with a thorough understanding of analytics and in Banking Industry
• Ability to design and build structured processes with consensus of key leaders in the wider organisation.
• Ability to understand and connect business drivers and rationale for and application of those relevant to the Performance management processes.
• Significant experience of working with senior management team and of interfacing with and influencing senior stakeholders.
• Able to quickly establish credibility when representing the Group, presenting a positive, persuasive and professional presence and have an excellent communication, analytical and decision-making skills.
• Substantial experience of banking, depth and breadth of knowledge in processes especially in the areas of analytics and related processes
• Strong ability to understand analytics and its drivers and synthe them into meaningful analyses as required. Design analysis %26amp; interpretations as required to facilitate management decision making.
• Experience of having led large teams including senior %26amp; experienced professionals.
• A leader, a team player with the management ability and track record to secure the confidence and respect of the peers, stakeholders and the executive management team.
• Ability to culturally orient in diverse %26amp; international team environment and lead and inspire multi-disciplinary teams.
• Ability to work effectively under pressure, multi task, lead through ambiguities, influence where he/she does not have direct authority %26amp; build on unstructured formative situations

QUALIFICATIONS/SKILLS:

• BE / B.Tech / MCA with (or) MBA / Chartered Accountant with 10+ years of hands on SAS experience, process re-engineering, and organisation Design
• Strong understanding of financial industry, specifically banking products and services and Business Intelligence tool
• Exposure in a large international Bank in driving performance effectiveness / business analytics
• Effective communication skills, including presenting and influencing senior management.
• Solid people and project management skills.
• Leadership skills and ability to influence others in decision making
• Relationship and stakeholder management skills is important
• Initiative and proactive thinking