• 3 to 8 Years of experience in Web based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.
• Strong experience in SQL and LINUX
• Should have strong analytical skills and ability to summarize and convey the key messages
• Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures
• Good experience in proving high technical support and advice our users
• Good experience in managing production issues and requests
• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
• Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users
• Ensure an accurate and complete tracking of the activities
• Perform daily checks and apply recovery and troubleshooting procedures strictly
• Ensure and accurate and clear communication to users and partners
• To Provide Quality service and support and Able to handle a Team.
• To ensure a high availability to support and advice our users Management of production issues and requests.
• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
• Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users.
• To ensure an accurate and complete tracking of the activity.
• Perform daily checks and apply recovery and troubleshooting procedures strictly.
• Ensure an accurate and clear communication to users and partners.


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