What you’ll be doing…

The Analyst-PS Advisory Svcs provides custom software engineering services, specifically in the contact center domain. You must be able to participate and contribute in JAD sessions, synthesize business requirements, transfer gathered requirements to an enterprise design leveraging best practices and OOA/D principles (e.g., design patterns, UML, etc.), implement design to specification in modern OOP language (C#, C++, or Java), perform all aspects of the testing lifecycle (i.e., unit testing, system integration testing, quality assurance testing, and user testing), and work with the customer to rollout final solution into production.

  • Developing custom repeatable CX solutions and performing enterprise deployments of custom middleware and Agent desktop solution based on the vendor SDK’s.
  • Developing custom integrations to backend systems such as web services, databases, legacy 3270/5250 mainframes, CTI, and reporting infrastructures.
  • Interfacing with customer’s technical staff during all phases of CTI project implementation, including requirements, design, development, testing, and production.
  • Providing guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and security.
  • Developing new offerings and prepare formal documentation to ensure successful product/service life-cycle.

    You will need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Knowledge in common programming languages such as Java, .NET, J2EE, C#, SQL, ASP.NET, HTML, JavaScript, CSS, JSP and database technologies.

  • Even better if you have:

  • B.S. in Computer Science or a related field.
  • Master’s degree.
  • Three of more years of software engineering industry experience.
  • Strong software architecture skills in both an object-oriented and procedural environment and a working knowledge of design patterns.
  • Experience in developing softphone applications and CTI solutions using frameworks such as Bootstrap, jQuery, JUnit, Html Unit, Selenium, Spring, and/or Struts.
  • Ability to self-manage in fast paced environment.
  • Good oral/written communications skills to both technical and non-technical audiences.
  • Ability to assess capabilities and limitations of architectures and recommend alternative solutions.
  • Experience with web technology and application server platforms such as Apache Tomcat, IBM Web Sphere and Microsoft IIS.
  • Interpreting and analyzingbusiness requirements to identify risks and design appropriate solutions.

What we’re looking for…

You will need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Knowledge in common programming languages such as Java, .NET, J2EE, C#, SQL, ASP.NET, HTML, JavaScript, CSS, JSP and database technologies.

Even better if you have:

  • B.S. in Computer Science or a related field.
  • Master’s degree.
  • Three of more years of software engineering industry experience.
  • Strong software architecture skills in both an object-oriented and procedural environment and a working knowledge of design patterns.
  • Experience in developing softphone applications and CTI solutions using frameworks such as Bootstrap, jQuery, JUnit, Html Unit, Selenium, Spring, and/or Struts.
  • Ability to self-manage in fast paced environment.
  • Good oral/written communications skills to both technical and non-technical audiences.
  • Ability to assess capabilities and limitations of architectures and recommend alternative solutions.
  • Experience with web technology and application server platforms such as Apache Tomcat, IBM Web Sphere and Microsoft IIS.

When you join Verizon…

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G – a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.


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