Job Description :
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Associate’s Degree
Travel Percentage : 0%
Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
In todayu2019s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information u2013 both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
What you will be doing
L1 u2013 Support Engineer is responsible to provide first line support to all clients hosted in the CMIT infrastructure (previously known as CLBT), provide timely resolution on issues raised through e-mail, phone interactions, desktop sharing with customers and by using incident tracking system.
Key Responsibilities:

  • Provide infrastructure support in order to ensure full recovery of normal operational service with minimal impact to our business.
  • Organize the appropriate resource to deliver solutions in the fastest time possible.
  • Diagnose and resolve incidents via remote support connections and provide ongoing updates to the user during the life cycle of the incident providing full end-user satisfaction
  • Escalate issues that cannot be fixed and are out ofsupport scope immediately escalated to L2 support team.
  • React to alerts from monitoring systems within SLA.
  • Manage Nagios monitoring tool.
  • Follow ITIL processes.
  • Ensure that all clientsu2019 systems are patched and operating optimally.
  • Liaise effectively with 3rd party vendors and partners to manage resolution where we require action or information from these parties to resolve our commitments within SLA.

What you bring:

  • 1-4 years of experience in Windows troubleshooting
  • Experience in Citrix u2013 Added advantage
  • Experience in strategically addressing customer needs
  • Creating a positive customer experience & increasing employee satisfaction
  • Quickly resolving small or easy-to-manage issues
  • Establishing a timeline and protocol for harder-to-solve problems

Essential Experience Required:

  • Minimum 1-3 Years of experience in Windows Support platform
  • Open to work on 24*7 environment in rotational shifts.
  • Fluent in spoken and written English
  • Experience of supporting live systems or other experience of working with and troubleshooting systems in a business setting

Essential Skills:

  • Experience in Windows administration
  • Knowledge of Citrix, Active Directory, VMWare.
  • Clarity on ITIL processes
  • Fluent English speaking/writing
  • Analysis & Problem solving

Qualifications:
Bacheloru2019s Degree or equivalent professional experience.
Competencies: Strong communication skills, client focus, planning, prioritizing and organization of work, team work and adaptability.
Competencies

  • Fluent in English
  • Excellent communicator u2013 ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
  • Attention to detail u2013 track record of authoring high quality documentation
  • Organized approach u2013 manage and adapt priorities according to client and internal requirements
  • Self-starter but team mindset – work autonomously and as part of a global team
  • Willing to travel occasionally (no more than 10%)

What we offer you

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities u2013 FIS is your final career step!
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FISu2122 is the world’s largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Pooru2019s 500u00AE Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


Source link