Job Profile: Software Specialist (TECHNICAL SUPPORT)
POSITION OVERVIEW
Fluency in English Communication
Ready to work in Night shift
Job Functions / Responsibilities:
Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLA’s
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned
Requirements:
Experience with server side programming using VB / COM would be fine
Proficient with relational databases (SQL Queries)
Excellent knowledge on basic RDBMS Concepts
Knowledge / Experience with Java (OOPs Concepts & Architeture)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server 2005, 2008
Prior technical support experience shall be an advantage
Prompt, responsive, responsible and friendly approach to customer situation
Benefits:
Best Professional Experience
Opportunity for Career & Professional Growth
Healthy Work Environment
Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar
Meals at subsidized rate
Apply Now: Whatsapp ur cv 9886521843 HR Madan
Role Technical Support Engineer
Industry Type IT-Software, Software Services
Functional Area IT Software – Application Programming, Maintenance
Employment Type Full Time, Permanent
Role Category Admin/Maintenance/Security/Datawarehousing
Education
UG :B.Tech/B.E. in Computers, Diploma in Computers
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