Technical Support Executive (US Process) Job For 1-3 Year Exp In Corporate Ladder Consultants Private Limited Mumbai City – 1475971

Key skills
Understanding Operating Systems like Windows 7,8,10 and MacOS.
Troubleshooting Network and Internet Issues for Clients.
Fixing Software and Drivers on Client Systems.
Understanding of Settings and Control Panel Options.
Fixing Issues in Device Manager and External Devices.
Understanding Latest Privacy Settings and Access Control in Devices.
Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc.
Excellent oral communication skills with a passion to resolve customer queries successfully and quickly.
Adept at technology to troubleshoot and ensure smooth online class experience.

Active listening skills, patience and detail obsession to maintain call logs.
Responsibilities and Duties
Identify and resolve technical issues promptly and successfully (TAT 10 minutes).
Answer technical and service questions about the product.
Ownership for the team mission to create a 5-Star experience for every customer.
Qualifications
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
Min. 1-3 years relevant experience
Working hours
1am to 10am OR 8pm to 5am
6 days working
1 weekday off

Technical support executive (MCE profile)

Qualifications :
• A bachelor’s degree is required. Graduate in Computer Science/IT or strong passion for devise and software tech debugging
• Min. 1-3 years relevant experience OR Fresher Can Also APPLY
Salary: 20k/month to 25k/month In-hand (Plus performance incentive upto 12k/month)
Work Hours: 10 a.m. – 7 p.m. (Monday-Saturday)