Immediate Hiring for Avaya Voice Engineer Job For 5-12 Year Exp In Magna Infotech Limited Bengaluru / Bangalore – 1466325

Must have Skills:
1. Advance knowledge of Avaya IPT, Avaya Contact Center and Call Management system.
2. Planning and Implementing high impact and complex BAU changes requested by customer or identified as part of an incident.
3. Advance knowledge of Voice protocols, such as SIP, H.323 and MGCP, and proficiency in working and troubleshooting on Voice Gateways.
4. Mentor and train 2nd line teams on day to day activities (SME responsibilities).
5. Knowledge of networking Tools, Applications / Systems’ knowledge
6. Good Comms Skills
Description:
Incident Management
Planning and Implementing high impact and complex BAU changes requested by customer or identified as part of an incident.
On-board new customers and new services with documented procedures and processes.
Propose and Lead Service Improvement Plans for customers. Mentor and train 2nd line teams on day to day activities (SME responsibilities)
Education:
Engineering / Science Graduate
Avaya certification