Description

  • Provide best in class level of service to internal customers
  • Understand business processes and technical architecture of application portfolio
  • Perform deep root cause analysis and performance improvement
  • Identify and propose service improvement
  • Provide expertise support to the full chain of support
  • Communicate on specific technical topic
  • Train support team members

Success Metrics
Success will be measured in a variety of areas, including but not limited to

  • Solve issues on time and in quality
  • Propose and implement service improvement
  • Achieve the customer satisfaction

Job Requirements

  • Minimum one experience inSupport or customer service.
  • Skills in supply chain and manufacturing processes in an industrial context
  • ITIL certified
  • Good problem solving and analytical skills

    • Customer facing skill. Worked with European customers


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