Job Description
Project Description
Dev Ops Jira Support
Responsibilities
* Provide L1 and L2 technical level support for the platform by responding, investigating and resolving user queries and technical issues.
* Undertake configuration and implementation of assigned application and integration modules within operating standards and governance guidelines.
* Participate in the design discussions and documentation of IT solutions and workarounds to improve customer experience.
* Participate in quality management reviews and retrospectives to ensure operational KPIs are met as part of continuous improvement for operational resiliency.
* Provide support of initiatives and enhancements undertaken by the team and manage assigned deployment-related tasks for smooth Production roll out and post-production support
* Provide estimation of effort required for activities and tasks and participate in sprints.
* Communicate and notify users for any scheduled activity or feature changes that impacts availability of enhances usability of system.
* Perform root cause analysis as required for production errors.
* Develop automation scripts as needed to enhance operational efficiencies.
* Ensure operational compliance to internal and external audit, compliance, and risk guidelines.
Required Candidate profileSkills
Must – At least 7 – 9 years of working experience,
– L1 or L2 Support Experience is mandatory
– Experience in banking environments will be an advantage.
– Has prior experience supporting Jira/Jira ServiceDesk/Confluence or any other service management tool would be an advantage.
– Familiarity with Windows and RHEL operating systems would be an advantage.
– Familiarity and working knowledge of databases and MS SQL would be an advantage.
– Familiarity and working knowledge with key technologies, e.g. HTML5, CSS3, Javascript,, Groovy, Python, Java, Web Services (Rest, SOAP), AD, SSO, LDAP, Import Sets, Flat file integration, GIT, shell scripts, VBA and excel macros.
– Able to work proactively, independently and handle concurrent activities.
– Prior experience working in Agile environment will be an advantage.
– Strong problem-solving skills and positive attitude.
– Candidate with operational experience, preferably in support of critical application systems, will have an advantage
Nice to have NA
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