Asst Manager Query Management (Technical)-Customer service (Technical) Job For 8-11 Year Exp In Golden Opportunities Private Limited Bengaluru / Bangalore – 1319298

Description
Consultant Tech Suport operations Candidate expectations Experience 8 + Yrs from International BPO back ground. leading Technical Support operations delivery role . Should possess very good team management and client interfacing skills. Strong tech support operations experience with relevant certifications like CCNA, CCNP etc most preferred Should be leading a team handling International tech support operations, Good Query management and resolving skills. Escalations Management should possess excellent communication and articulation skills. Open to working in Complete Night Shifts. Job Role : Leading team and Handling Tech support operations for an International Telecom account, Query management and resolving role. Managing complete Client interface, Ensure seamless Operations Delivery meeting client SLAs and KPIs. Participate in Process improvement GB and BB projects as a part of his/her delivery role. Handle escalations. Motivate Team and ensure performance. Job Location : Blore Mahadevapura