Manager Operations Mgmt. & Improvement-Business Service delivery Job For 9-11 Year Exp In Golden Opportunities Private Limited Bengaluru / Bangalore – 1319292

Description
Consultant Customer service operations Candidate expectations Experience 8 + Yrs from International BPO back ground. leading customer service operations delivery role . Should possess very good team management and client interfacing skills SHould be leading a team handling International Customer service operations, Good Query management and resolving skills. Excellent communication and articulation skills. Open to working in Complete Night Shifts. Job Role : Leading team and Handling Customer service operations for an International Telecom account. Query management and resolving role. Managing complete CLient interface, Ensure seameless Operations Delivery meeting client SLAs and KPIs. Particiapte in Process improvement GB and BB projects as a part of his/her delivery role. Handle escalations. Motivate Team and ensure performance. Job Location : Blore Mahadevapura