-Responsible for IT Service Delivery for end users pan India locations
· Administers and maintains information technology systems like laptops, desktops, printers, routers, servers equipment
· Provides IT operational support to offices for the organization’s standard hardware, software and voice/data network solutions
· Responsible for installation, and life-cycle maintenance of all IT hardware & software
· As appropriate, provides escalated on-site support of hardware, software and network connectivity issues.
· Acts as the point of communication between IT and business and functional units.
· Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.
· Provides active participation in strategic, budgeting and disaster recovery/business continuity
· Monitors security compliance in accordance with ISO 27001 standards, policies and procedures and maintain all necessary documents and SOPs
· Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc
· Provides new employees with PC/account setup and overall IT orientation
· Serves as the IT point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment
· Responsible for local IT vendor, contract and outsourcing management
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