Job Description
Description
Head for IT IS Delivery ? 20 years of experience in IT IS delivery ? Delivery experience in Data Center & Networking technologies Operations and Projects ? Delivery experience Public Cloud migration ? Experience in leading global team of 300 to 500 resources ? Excellent communication ? Qualifications: Engineering Degree ? 15-20 years of related and progressive experience combining IT delivery, solution implementation, project management, operations management, team leadership, customer management. ? At least 10-15 years? experience in delivering IT Service Management (ITSM) and process management through a structured approach, in a corporate environment; ? Prior Hands on experience in Data Center & Networking technologies and Public Cloud migration ? Excellent communication skills mandatory in English ? Service, project and results-orientation, with strong analytical and problem solving skills. High-energy work ethic, ability to establish vision, drive change and deliver results. ? Qualifications: ? Engineering Degree (E&C or E&E or CS) ? ITIL certification. ? ISO20000, BPM, CMMI, Six Sigma, CISA, CGEIT training and certification valuable. Project Management certification preferred. Overall responsibility for the customer, people and delivery management of IT Infrastructure services project globally. Setting up IT Service Management (ITSM) processes; streamline the workload management and distribution across resources in many countries. Establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery. Person responsible bring in industry best practices, productivity, automation, continuous improvements and innovation to deliver value to customer. Responsibilities ? Overall in-charge for service delivery & all clients SLA delivery. ? Responsible to deliver on Efficiency & Effectiveness Metrics for operating units within IT IS under global delivery model. ? Lead & drive the planned growth of the operation units, by partnering with CoEs & Solution teams aggressively, including actively participating in proactive solutions to drive the incremental growth. ? P&L responsibility of account. Expected to deliver on budgeted revenue, expenses & gross margins. ? Responsible for ensuring a healthy relationship with client, being unit?s principal (operations) client interface, across multiple levels of engagement. ? Ensure appropriate manpower planning to ensure day-to-day operations are not impacted by vagaries of volumes, absenteeism etc ? Manage contingent changes, planned outages, disaster situations, with appropriately documented and tested procedures for situations, which impact production, such as floods, infrastructure downtime etc ? Responsible for Information Security, customer data security and fraud management ? Contribute directly to the strategy, development and quality of IT Service Management and the company?s service delivery capability Experience in handling third party audits and compliance
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