Project Description
It is operational activity, in a team, related with Service Desk functions on first level support, the main responsibilities are to support internal IT systems German-speaking users remotely, request registration, classification, prioritization and resolving or transferring them to the second line support. The main tool, which is used for that is ServiceNow system
Responsibilities
– Provide first level technical support for corporate users
– Performing periodical maintenance tasks
– Field support
– Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
– Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
– Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support
Skills
Must
– Fluent German is crucial
– Intermediate English language skills
– Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
– Technical education and/or mindset
– Good communication
– Customer service experience
Nice to have
– some help desk / service desk or call center experience
Languages
- German: Advanced/Fluent
- English: Intermediate
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