Description
Senior Manager The role incumbent will be responsible for Process management Process Improvement SLA Management People management and Effective Stake holder management. Looking for candidates who has min 12+ yrs of experience in BPO/ITES Sector in US insurance operations delivery role Should have domain experience -Life Insurance Disability operations Etc. Hands on expertise in all streams of Insurance operations. Should have been part of process improvement project (Green Belt Lean re-engineering projects) Well versed with the application of process improvement tools Should have been part of Process Improvement projects (Green Belt Lean re-engineering projects) Should have handled 50+ FTE Should have experience in leading projects across location


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