Responsibilities
Provide CRM functional leadership leveraging business process with C4C and Salesforce.com configuration and optimal usage expertise

  • Collaborate with Sales, Field Service and IT in the global design, configuration, development, and deployment of the organization s CRM systems
  • Actively demonstrate a passion for continuous improvement focused on end user productivity, Sales process optimization, and enterprise cross-functional integration
  • Support the Sales & Field Service end-user community by providing research, analysis and problem resolution to team members
  • Liaise with various business groups in the organization to facilitate cross-functional implementation of new or improved business process requirements for all IT-related business, sales, service, and operations systems critical to core organizational functions
  • Provide consultation and second tier application and training support to staff on issues to ensure compliance
  • Participate in the IT Roadmap, including rollouts, migrations, implementation of new modules, and major upgrades
  • Effective management of internal client services – which allows all users to address questions, report problems, and submit requests related to IT production
  • Using strong analytical, consultative and communication skills, gather and document business requirements
  • Negotiate technical and non-technical solutions that both satisfy the business user and conform to the technical architecture
  • Document and communicate changes throughout the user organization, supporting change management and compliance
  • Ability to travel domestically and internationally to support business engagement and project go-live activities
  • Leads special projects as assigned

Requirements

  • Minimum 2-3 years IT experience, preferably in high-tech manufacturing
  • Bachelor s degree
  • C4C experience with a preference for experience in field service as well as sales.
  • Salesforce.com experience a major plus
  • Experience with ERP integration (SAP or Oracle) strongly preferred
  • Full knowledge of Systems Life Cycle development methodologies
  • Excellent communication and interpersonal skills

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