1.Accept customer inquiries, record the content of customer inquiries and complaints, and give feedback to customers according to the corresponding process;
2. Can timely find the needs and opinions of incoming customers, and record and organize and report.
3. Provide customers with complete and accurate solutions and information, solve customer problems, and provide high-quality services;
4. Share information with colleagues or supervisors, accumulate knowledge, and provide basis for process improvement;
5. One-stop solution to customer needs, providing customers with a full range of consulting and loan services
6. Responsible for the communication between the company and the loan customers, and deal with the needs raised by the loan customers
7. Return visits and maintain customers, service orders.
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