Hi

We are having permanent position with one of the MNC company


Please find the below Details

Product Manager – Contact Center
This is a global role, based in Mumbai. Below are the high level responsibilities.

  1. Manage the end to end product portfolio
  2. Own the SLA, Overall P&L, Revenues
  3. Drive the (NPI) new product introduction through waterfall / agile process
  4. Build the roadmap towards AI and related future technologies

Detailed roles and Responsibilities as below:
Product Manager for running the Hosted Contact Center practice while working with regional product team members for driving the business in various regions across the globe. The position is based in Mumbai.
Product Management for Hosted Contact Center is dual role with focus on New Product Introductions (NPI) as well as enabling Sales and Presales and supporting cross functional teams.
New Product Introductions:

  • Work with cross functional teams to integrate new products and features in the standardized offering which are competitive in market
  • Work with engineering leadership to plan release schedules
  • Work with supporting teams such as marketing and sales to ensure they are successful in launching and selling new features.
  • Develop a pricing model to enable faster turn-around to end customers, develop packaged offerings, slab based pricing, to ensure that the pricing is competitive in the market.
  • Tracking of product success through the healthy pipeline, business development initiatives, sales bookings and revenue recognition.

Sales Engineering, Team Orientation:

  • Drive the Digital Transformation and Customer Experience with deeper focus on automation strategies, innovations and integrations, develop feature demonstration platforms with Product Engineering
  • Manage the cross functional teams for delivering the New Product Launches and high value customer proposals
  • Ensure the deals remain profitable by precisely estimating the scope and costs of the project
  • Guide the CFTs to ensure that the right project risks and caveats are called out and ensure that the respective costs also reflect in the complex commercial proposal developed by commercial leads

If you are interested please share mail to [HIDDEN TEXT] or call to 9740561900


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