HelpDesk Analyst Tech Support IT Helpdesk Trouble Shooting Customer Support, IT Equipment Purchase Job For 2-4 Year Exp In Keyquest Technologies Private Limited Bengaluru / Bangalore, Hyderabad / Secunderabad – 1284863

Help Desk Analyst Responsibilities:

• Gathering and training in cases that are assigned
• Scheduling time to meet with employees, service providers, and other stakeholders to service IT-related equipment
• Adhering to deadlines and timelines as assigned
• Examining presenting concerns from multiple angles to select and implement the most suitable solutions
• Maintain / updating best practices repository for new employees
• Walking employees through your interventions to promote computer literacy and self-sufficiency.
• Configuring personal computers and portable internet gadgets.
• Installing mandatory updates before existing applications become outdated or obsolete.
• Sourcing and proposing new IT-related solutions that may promote efficiency in the office.
• Submitting purchase requests as and when needed.

Help Desk Analyst Requirements:

• Degree in Information Systems or Computers.
• Additional, relevant certification is highly advantageous
• Minimum 2+ years of experience
• Demonstrable experience as a Help Desk Analyst.
• Knowledgeable about recent innovations in IT.
• Unmatched administrative, triaging, and time management abilities.
• Systematic, precise, and emotionally intelligent.
• Ability to train staff in basic troubleshooting techniques.