As one of India s top IT services firms, CMS IT Services has been consistently providing in- depth customized IT Infrastructure Solutions to across all sectors of industry government, healthcare, banking, telecom, insurance, retail and manufacturing. We power your business with IT Service management and consulting services to help it stay relevant, flexible, and competitive, while boosting performance and productivity with our unique IT infrastructure solutions. Our IT solutions follow an end- to- end approach, which enable us to deliver unified management of infrastructure and applications, getting your business ready for its transformational journey.
Roles and Responsibility:
Speicific tool usage of advanced features, ticket management, critical incident management and usage of reports based on different views of the tool as asked by the customer. Excellent communication skills- Tool knowledge, Alert monitoring, Follow- up and closure of the call and enable in the RCA analysis
ITIL trained Experienced in the specific tool in his/ her previous assignment.Basic problem isolation using knoweldge base ( SRDB)End user support for products like messaging and productivity apps
Service desk Executive- 16877
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