Learning and Talent Development(TTT) Job For 5-7 Year Exp In Golden Opportunities Private Limited Bengaluru / Bangalore – 1359941

Description
Learning and Talent Development (TTT) Job Description: Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines. Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. Ensure Cancellation policies are being followed Monitor the performance of all daily scheduling tasks in multiple Client systems. Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations). Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices) Experience: Knowledge of typical scheduling methodology A background in administrative roles Proven ability in team leadership roles / tasks 4 – 5 years business experience with similar background Exposure to call center industry preferably technical sector. Candidate should be open to shift timings. Good Communication Skills.